Glam Fashion (“we”, “us”, “our”) operates the website glamfashion.pk (the “Site”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our Site, create an account, browse our products, or place an order. By using glamfashion.pk, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect the following types of information to provide and improve our services to you:

1.1 Personal Information You Provide

  • Full name, phone number, and email address
  • Billing and shipping address
  • Order details and purchase history
  • Account login credentials (username and password)
  • Payment information processed through our secure payment partners (we do not store full card details on our servers)
  • Any information you submit through contact forms, customer support, or reviews

1.2 Information Collected Automatically

  • IP address, browser type, and device information
  • Pages visited, time spent on the Site, and referring URLs
  • Cookies and similar tracking technologies (see Section 4)

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process, confirm, and deliver your orders
  • To communicate with you regarding order status, delivery updates, and customer service
  • To send promotional offers, new arrivals, and marketing updates (only where you have opted in)
  • To improve our website, products, and overall shopping experience
  • To detect and prevent fraud, unauthorized transactions, or misuse of the Site
  • To comply with applicable legal and regulatory obligations

3. How We Share Your Information

We do not sell or rent your personal information to third parties. We may share your information only in the following circumstances:

  • With courier and logistics partners to fulfill and deliver your order
  • With payment gateway providers to securely process card and online payments
  • With IT service providers who help operate and maintain our Site
  • When required by law, court order, or governmental request
  • To protect the rights, property, or safety of Glam Fashion, our customers, or the public

4. Cookies and Tracking Technologies

glamfashion.pk uses cookies and similar technologies to remember your preferences, keep items in your cart, and understand how visitors use our Site. You can choose to disable cookies through your browser settings; however, some features of the Site (such as cart and checkout) may not function properly without them.

5. Payment Security

All online payments made on our Site are processed through secure, PCI-DSS compliant payment gateways. We do not store your complete debit/credit card number, CVV, or expiry date on our own servers. Cash on Delivery (COD) orders, where available, are handled directly by our courier partners.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, including order processing, customer service, legal compliance, and dispute resolution. Account information is retained until you request deletion or close your account.

7. Your Rights

As a customer, you have the right to:

  • Access, review, or request a copy of the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your account and associated personal data, subject to legal record-keeping requirements
  • Opt out of promotional emails and SMS at any time via the unsubscribe link or by contacting us directly

To exercise any of these rights, please contact us at support@glamfashion.pk or cs@glamfashion.pk.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our Site may contain links to third-party websites, including social media platforms (Facebook, Instagram). We are not responsible for the privacy practices or content of these external sites and encourage you to review their respective privacy policies.

10. Children’s Privacy

Our Site and services are intended for individuals who are 18 years of age or older. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a minor, we will take steps to delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Any changes will be posted on this page with a revised “Effective Date.” Continued use of the Site after changes are posted constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please reach out to us:

  • Email: support@glamfashion.pk
  • Phone: +92 335 3990820
  • Address: Karachi, Pakistan
  • Website: https://glamfashion.pk

Note: Glam Fashion values your trust. Your satisfaction and the security of your personal information are important to us, and we are committed to handling your data responsibly and transparently.